Claims

My product is damaged - What to do?
We are very sorry for that and make sure to come up with a solution as soon as possible. First we need your help to get all information possible in order to...
Tue, 23 Mar, 2021 at 3:30 PM
I am not sure if my product is broken - how can I find out?
Especially with electrical products it is not always easy to point out what and if something is wrong. Please make sure your product is set-up and handled a...
Tue, 23 Mar, 2021 at 3:31 PM
What is a claim and what is a return?
A claim is if something on the product or the product itself is defective, missing, damaged or shows signs of usage. A return is if you do not wish to keep ...
Tue, 23 Mar, 2021 at 3:32 PM
My product got damaged during shipping.
That is really frustrating but unfortunately it happens. If you detect that straight away you can refuse to accept the parcel and it will be sent back to th...
Tue, 23 Mar, 2021 at 3:32 PM
How long does a claim process take?
Unfortunately, there is no defined time frame on how long a claim process takes. Often, not only the merchant, but also the manufacturer of your product is ...
Tue, 23 Mar, 2021 at 3:33 PM